Users who are not enrolled in Duo Security and who cannot access Please provide a cell phone number in your ticket to which the enrollment information can be sent. If you do not have a compatible cell phone please indicate that you require a security token.

Tickets submitted are entered into a queue that is actively monitored and addressed according to priority, impact, and resources. Our ticketing system is the most effective way of having your questions answered, concerns addressed, and issues resolved.

If you need to speak with a technical support person call 519-518-0526 or 1-800-265-4406 x7100. Should staff be unavailable or on other calls please leave a voice message for a prompt response.

During business hours live chat is available here: